Contact
Talk to a person
ListGuru is a small team, so your email reaches someone who can actually fix the problem. Pick the address that matches what you need and you will skip a routing step.
Support
Account access, credits and billing questions, refunds, bug reports, API help, and anything about how the product works.
support@listguru.ioResponse time: Within 1 business day
Privacy & data requests
GDPR, UK GDPR and CCPA/CPRA rights: access, correction, deletion, and removal of your professional profile from future search results.
privacy@listguru.ioResponse time: Within the statutory deadline (30 days under GDPR, 45 under CCPA)
Legal notices
Formal legal notices, law-enforcement requests, intellectual-property claims and Data Processing Addendum requests.
legal@listguru.ioResponse time: Within 5 business days
Before you write
What to include
None of this is required — but it turns a three-email thread into one reply.
Write from your account email
It lets us find your workspace without a round of identity questions.
Say what you expected
The gap between what happened and what you expected is usually the bug.
Billing? Send the invoice number
Invoice or order number, charge date and amount.
API issue? Send the request
The endpoint, the payload and the status code you got back — with your API key redacted.
Never send us your password or an unredacted API key. No one at ListGuru will ever ask for either.
Faster than email
Answers you can get right now
Remove your details from ListGuru
If your professional profile appears in ListGuru results and you want it gone, email privacy@listguru.io with the name and profile to suppress. You do not need a ListGuru account, you do not need to give a reason, and there is no charge. We suppress the record from future search results and confirm when it is done.
This right is set out in our Privacy Policy. If you are in the EEA or UK you may also complain to your local supervisory authority.
FAQ
Common questions
How do I contact ListGuru support?
Email support@listguru.io from the address on your account. That reaches a person, not a ticket queue, and we aim to reply within one business day. Including your account email, what you were doing and what you expected to happen gets you a useful answer on the first reply rather than the third.
What is the ListGuru support email address?
support@listguru.io for account, billing and technical questions. Use privacy@listguru.io for data-protection requests and legal@listguru.io for formal legal notices, so those reach the right place directly.
How quickly does ListGuru respond?
Support requests are answered within one business day. Legal notices are acknowledged within five business days. Privacy and data-rights requests are handled within the deadline the applicable law sets — 30 days under GDPR and UK GDPR, 45 days under CCPA/CPRA.
How do I request a refund?
Email support@listguru.io from your account address with your invoice or order number, the charge date and amount, and the reason. We acknowledge within 2 business days and, where a refund is approved, process it within 5–10 business days. The full terms are in our Refund Policy.
How do I remove my personal data from ListGuru?
Email privacy@listguru.io with the name and profile you want suppressed. You do not need a ListGuru account and you do not need to give a reason. We suppress the record from future search results and confirm when it is done. There is no charge, and exercising this right never affects any service you receive from us.
Does ListGuru offer phone support?
Not currently. Everything is handled over email so there is a written record of what was asked and what was agreed, which matters for billing and data-protection requests. Scale customers get a named point of contact for scheduled calls.
Business details
Company information
ListGuru is operated as an online service and is contacted by email. Our operating legal entity, registered business address and any applicable business-registration or VAT numbers are provided on request at legal@listguru.io, and are included on invoices issued for paid plans. Subscriptions are sold by our merchant of record, whose details appear on your receipt.
These terms are set out in full in our Terms of Service.