Terms of Service

1. Introduction and acceptance

These Terms of Service (the “Terms”) form a binding agreement between you and ListGuru (“ListGuru”, “we”, “us”) and govern your access to and use of the ListGuru website, applications, APIs and related services (together, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms on your own behalf and, if you use the Service for an organization, on behalf of that organization, and you confirm you have authority to bind it.

If you do not agree to these Terms, do not use the Service. Together with our Privacy Policy and Refund Policy, which are incorporated by reference, these Terms are the entire agreement between you and us regarding the Service.

2. Who we are and how to contact us

ListGuru is a service operated by AcquireHood Com LLC, a limited liability company formed in the State of Texas, United States, with its registered business address at 200 Academy Drive, Austin, TX 78704, United States (“ListGuru”, “we”, “us”). Any applicable business-registration or tax numbers are provided on request and included on invoices issued for paid plans. Legal notices must be sent to legal@listguru.io and, where written notice is required, to the registered address above.

You can reach us at support@listguru.io for general and account matters, legal@listguru.io for legal notices, and privacy@listguru.io for data-protection requests. Our Contact page lists every channel, the response time you should expect for each, and how to request removal of your details from search results.

3. Definitions

“Credits” are the units consumed when the Service delivers a chargeable result. “Content” means data, files and lists you upload or generate. “Results” means contact and profile data (such as names, job titles, employer, work email addresses, mobile numbers and social profiles) returned by the Service, aggregated from publicly available sources and third-party data providers. “Data Providers” means the third-party contact-data partners we use to source, find and verify Results (for example, providers of email- and mobile-finding and email-verification services). “Merchant of Record” means the third-party payments provider that sells subscriptions to you and handles billing and taxes (currently Stripe, through its Managed Payments service). AcquireHood Com LLC provides the Service; the Merchant of Record is the seller for the transaction itself. “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.

4. Eligibility and permitted users

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. The Service is intended for business-to-business use by professionals. You represent that you will use the Service and any Results only for legitimate business purposes and in compliance with the laws that apply to you, wherever you are located.

5. Your account and security

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly at support@listguru.io if you suspect unauthorized access. You are responsible for API keys you generate; treat them as secrets. We may offer team workspaces; the account owner is responsible for their members' use of the Service.

6. The Service and credits

The Service operates on a Credit system. Credits are consumed only when the Service successfully delivers a chargeable Result — for example finding or revealing a verified work email or mobile number, verifying an address, enriching a row, or running a search — at the rates shown in the product before you act. Different Result types consume different amounts of Credits; for example, finding a mobile number costs more Credits than a work email and includes the associated work email at no additional Credit cost. Lookups that return no match do not consume Credits. The Free plan currently includes 25 Credits per month for new and existing free accounts; paid-plan allowances and current per-action rates are shown on the pricing page. Free-plan and monthly Credit allowances refresh each cycle and do not carry cash value; unused allowances may expire at the end of the cycle or on cancellation as described on the pricing page. We may adjust allowances and rates as described in these Terms.

We may add, change, suspend or discontinue features. We aim to keep the Service available but do not guarantee uninterrupted access, and we may perform maintenance.

7. Plans, billing, currency and taxes

Paid plans are sold and billed through our Merchant of Record, Stripe, which is the seller of record for your purchase, issues your invoice, and calculates, collects and remits applicable taxes. Stripe handles your card details and never passes full card numbers to us. Your purchase is also subject to the terms Stripe presents at checkout.

Paid subscriptions renew automatically at the then-current price each billing period (monthly or annually) until cancelled. Fees are charged in advance. Prices are shown inclusive or exclusive of tax as indicated at checkout; where VAT, GST, sales or similar tax applies, the Merchant of Record adds and collects it at checkout based on the billing address you provide, and remits it to the relevant authority. We may change pricing on at least 30 days' notice, effective at your next renewal; your continued use after that date is acceptance of the new price.

8. Right of withdrawal for consumers (EU/EEA, UK and similar)

If you are a Consumer in the EU/EEA, the UK, or another jurisdiction granting a statutory cooling-off period, you normally have 14 days to withdraw from a purchase of digital services without giving a reason. Because the Service provides immediate digital access, by starting to use the Service (for example, running a search or spending Credits) during the withdrawal period you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed, and for partial performance you may owe a proportionate amount. Where the right still applies, contact support@listguru.io within 14 days of purchase. This section does not limit any mandatory statutory right you have.

9. Cancellation and termination

You may cancel your subscription at any time from your billing settings, or by emailing support@listguru.io. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep access to paid features and remaining Credits until then. We may suspend or terminate your account if you materially breach these Terms, fail to pay, create legal or security risk, or as required by law. On termination your licence to use the Service ends and we may delete your data after a reasonable retention period, subject to law.

10. Refunds

Except where required by law or expressly stated otherwise, fees are non-refundable and cancelling stops future charges rather than refunding past ones. Duplicate or clearly erroneous charges, and cases where you were charged but could not access the paid Service, are refundable. Your statutory rights are not affected. Full details, including how to request a refund and the timeframe, are in our Refund Policy.

11. Acceptable use and legal compliance

You agree to use the Service and any Results only for lawful, business-to-business purposes and in compliance with all laws that apply to you, including anti-spam and e-privacy laws (such as CAN-SPAM, CASL, the ePrivacy Directive/PECR and equivalents), telemarketing rules, and data-protection laws (such as the GDPR, UK GDPR, CCPA/CPRA and equivalents).

• Do not send unlawful, deceptive or unsolicited communications, or ignore opt-outs and do-not-contact requests;
• Do not call, text or otherwise message any mobile or telephone number obtained through the Service except in compliance with applicable telemarketing and telephone-communications laws (such as the U.S. Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule, national and state Do-Not-Call registries, and equivalents worldwide), including obtaining any legally required prior consent and honoring do-not-call and opt-out requests;
• Do not resell, sublicense or redistribute Results as a standalone product or dataset;
• Do not scrape, crawl or bulk-export the Service beyond your Credit allowance, or probe, overload or circumvent security or rate limits;
• Do not use Results for consumer credit, employment, insurance, tenant screening or any purpose regulated by the U.S. Fair Credit Reporting Act or similar laws;
• Do not use the Service to harass, stalk, discriminate against or harm any person, or in violation of a third party's rights.

You are responsible for establishing a valid lawful basis (such as legitimate interest) for your processing of personal data obtained through the Service, for honoring individuals' rights and opt-outs, and for providing any notices required in your jurisdiction.

12. Data protection and privacy

Our collection and use of personal data is described in our Privacy Policy. When you export or otherwise use Results, you act as an independent controller of that personal data and are solely responsible for lawful use. Where we process personal data on your behalf (for example, lists you upload), we act as your processor and will, on request, make available a Data Processing Addendum reflecting GDPR/UK GDPR requirements, including approved international-transfer mechanisms such as the Standard Contractual Clauses. To find and verify contact details, we transmit limited identifiers you provide or select (such as a person's name, employer and domain) to our Data Providers, who process that data as our sub-processors for that purpose and may do so outside your country under approved transfer mechanisms; a current list of sub-processors is available on request. We apply appropriate technical and organizational security measures.

13. Intellectual property and your content

ListGuru and its licensors own the Service, including all software, models, designs, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription for your internal business purposes. You retain ownership of Content you upload; you grant us a worldwide licence to host and process it solely to provide and secure the Service. Feedback you provide may be used without obligation to you.

14. Third-party services

The Service integrates with or relies on third parties — for example our Merchant of Record (Stripe) for payments and tax, Data Providers used to find and verify work emails and mobile numbers (such as Prospeo), search, model and infrastructure providers, and hosting. Your use of those services may be subject to their own terms, and we are not responsible for third-party services we do not control. We may change our Data Providers and other subprocessors from time to time.

15. Disclaimers

The Service is provided “as is” and “as available.” Data changes constantly; while we publish accuracy targets and work to meet them, we do not warrant that any particular Result is accurate, complete or current, or that the Service will be uninterrupted or error-free. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in this section removes warranties or guarantees that cannot be excluded under the mandatory law of your country of residence.

16. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or USD 100.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection law. If you are a Consumer, these limits apply only to the extent permitted by the law of your country of residence.

17. Indemnification

If you use the Service other than as a Consumer, you will indemnify and hold us harmless from claims, losses and expenses (including reasonable legal fees) arising from your Content, your use of Results, or your breach of these Terms or applicable law, except to the extent caused by us.

18. Governing law and your local rights

These Terms and any dispute relating to them are governed by the laws of the State of Texas and the federal laws of the United States applicable there, excluding conflict-of-laws rules, and the state and federal courts located in Travis County, Texas will have non-exclusive jurisdiction. However, if you are a Consumer, you also benefit from any mandatory provisions of the law of the country where you live, and nothing in these Terms deprives you of the protection of those provisions or of your right to bring proceedings in your local courts where the law gives you that right.

Where required, disputes may be submitted to the European Commission's Online Dispute Resolution platform. We encourage you to contact us first at legal@listguru.io so we can try to resolve any issue informally.

19. Changes, and general terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-product message; continued use after the effective date is acceptance. If any provision is unenforceable, the remainder stays in effect. We are not liable for events beyond our reasonable control (force majeure). You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. The English-language version of these Terms controls. Notices to us should be sent to legal@listguru.io.